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What You Agree To When You Use pokerem

These Terms & Conditions set out the rules that govern your account, your payments, and how we handle disputes — they apply the moment you open an account with us.

State-dependent eligibilityPayPal, Venmo & Play+ coveredAccount holder rights outlinedDispute process includedGoverned by applicable US law
pokerem What You Agree To When You Use pokerem
YOUR RIGHTS HERE

How We Handle Your Data and Account Security

These Terms sit alongside our Privacy Policy to define what we collect, how long we keep it, and the steps you can take to review or remove your data. We keep this transparent because your trust in the account flow matters more than any single session.

Data Retention

We retain account and transaction data for the period required by applicable state regulations. You can request a summary of stored data at any time by contacting support with your account ID.

Cookie Use

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by SSL encryption and a one-time passcode sent to your registered mobile number each time you log in from a new device or change payment details.

Requesting Changes

To update your registered name, email or linked payment method — including switching from Venmo to a Play+ card — contact us via live chat or email with your identity document ready.

TERMS CONTACT

Reach Us About These Terms

If any clause in these Terms is unclear, or if you believe a rule has been applied incorrectly to your account, our support team can walk you through the relevant section and escalate to our compliance desk when needed. Reaching us is straightforward — choose the channel that fits your schedule.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents can pull up the relevant Terms clause and explain how it applies to your specific situation.

Email Support

Send a detailed message to our support address. For Terms-related disputes, include your account ID and the section number in question so our team can respond with precision.

Account Help Center

The Help Center inside your account includes a dedicated Terms & Conditions section with plain-language breakdowns of the rules most commonly asked about, including payment disputes.

Common Questions About These Terms

These are the questions we hear most when players in New York and elsewhere first read through the Terms. Each answer reflects the actual rule as written, not a paraphrase.

Yes, in the sense that they govern what you cannot do. Access to the platform depends entirely on your state's law. If your state does not permit online casino activity, you are not eligible to open or operate an account.

No. Every payment method linked to your account must be registered in your own name. Using a PayPal, Venmo, or Play+ account that belongs to another person violates the Terms and may result in account suspension.

Start a dispute through live chat or email support. Include your account ID and the specific Terms section you believe was misapplied. Our compliance desk reviews escalated cases and responds in writing.

We send an email to your registered address before any material change takes effect. The updated Terms will also be flagged when you next log in, so you can review the changes before continuing.

We keep transaction and identity records for the period required under applicable state law. You can request details about what is stored and for how long by contacting support with your account ID.

Yes. Submit a data request through email support with your account ID. We will compile the relevant records and respond within the timeframe set by applicable regulations in your state.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.